Front Office and Reservations Manager

BreakFree on Cashel Christchurch

Full-Time

Front Office and Reservations Manager

Breakfree on Cashel is looking for an energetic and motivated Front Office and Reservations Manager to ensure the smooth and successful running of our Front Office and Reservations operations. This is a hands on role, reporting directly to the Rooms Division Manager, you’ll bring leadership, strong communication skills, and operational strength to drive exceptional guest experiences.

Your duties include;

• Managing the daily operations of Reservations and Front office and ensure brand standards are followed.
• Lead, train, and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets
• Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.
• Optimize hotel performance by managing reservations, maximising sales opportunities and supporting revenue management strategies.
• Drive financial performance, supporting revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Ensure hotel information is up to date in all channels and maintain knowledge of specil rates, offers and promotions.
• Manage "no show" reservations by investigation and recording
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.
• Build strong relationships with guests and internal teams, ensuring a seamless front office and reservations experience. ​

All applicants must have the right to work in New Zealand.

What is in it for you:

• Accommodation and Food & Beverage Discounts with Accor Hotels World Wide!
• Refer a Friend Bonus!
• Learn Your Way - access to learn as you earn!
• Discounts with major retail companies and preferential treatment!

Qualifications

Your experience and skills include:

• Minimum 2-3 years leadership experience in Reservations or Front Office Management.
• Strong leadership, communication, attention to detail and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Flexible to work across various shifts, including mornings, evenings/nights, weekends and public holidays.
• Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.

Additional Information

At Breakfree on Cashel we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.

We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.

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