Front Office All Rounder

Front Office All Rounder

Full-Time

Permanent

Rooms

ACCOR

Sofitel Melbourne on Collins, Melbourne, Australia

REF121543L

Front Office All-Rounder

Region

Luxury & Lifestyle

Company Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description

As a Front Office All Rounder, you will play a key role in ensuring every guest receives a warm welcome and seamless stay. You will work across all front office functions.

Key Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and complaints with confidence and discretion.
• Provide local knowledge and concierge recommendations.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
• Answer telephone and email enquiries promptly and professionally.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Assist with valet, luggage, and guest services during peak periods when required.
• Support the team across all Front Office operations, including occasional night shifts.

Qualifications

• Previous experience in a luxury hotel or premium hospitality environment.

• Exceptional customer service and communication skills.

• The ability to remain calm and professional under pressure.

• Strong attention to detail and excellent organisational skills.

• Victorian RSA

• Additional Information

Benefits and Perks:

• Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific

• Central accessible location in Melbourne's CBD

• Laundered uniforms

• Complimentary hotel stay package for your work anniversary

• Worldwide employee and family and friends benefits at Accor Hotels

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US

• List #1

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