Front Office All-Rounder

Front Office All-Rounder

Pullman Sydney Airport

Job Description

• Deliver exceptional, personalised and engaging guest service in line with Pullman service standards
• Manage guest check-ins, check-outs and account enquiries using Opera PMS
• Assist with reservations, switchboard calls and general Front Office administration
• Respond to guest enquiries, requests and concerns positively and promptly
• Support concierge, reception and other Front Office duties as required
• Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
• Maintain accurate guest records, handovers and daily Front Office documentation
• Promote hotel facilities, services and Accor loyalty programs

Qualifications

• A genuine passion for hospitality and creating memorable guest experiences

• Previous Front Office, reception or customer service experience is preferred

• Experience using Opera, Fidelio or HOTSOS is highly regarded

• Strong communication, organisation and problem-solving skills

• A positive attitude with the ability to work effectively within a team

• Immaculate grooming and professional presentation

• Full Australian working rights

• Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays

• Additional Information

• At Accor, we believe Hospitality is a Work of Heart.

• By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

• Benefits Your Way

• Work alongside experienced hospitality leaders.

• Endless career opportunities across Accor's global network.

• Discounted accommodation and Food & Beverage worldwide from day one.

• Complimentary car parking and dry cleaning.

• Annual Service Recognition and Accor Tenure Milestone celebrations.

• Industry-leading leave policies.

• Access to the Accor Employee Assistance Program.

• Exclusive Accor partner benefits and discounts.

• Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.

• Be the leader who keeps our hotel running smoothly while the city sleeps. Apply today and become part of the Pullman Sydney Airport family.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US