Front Office All Rounder

Job title: Front Office All Rounder

ibis Mackay is looking to welcome a Front Office All Rounder to join our growing Front Office team. As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service.

The Role

Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out. Assist with reservations tasks Assisting guests with requests and creating memorable experiences Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions. Daily liaison with inter-departments such housekeeping for guest movements, requests and activities Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay

Qualifications

• What we are looking for

• A natural ability to authentically connect with people

• Excellent time management skills

• Previous customer service experience, preferably in a Hotel environment

• Strong computer knowledge including Microsoft Office and hotel PMS (preferably OPERA Cloud)

• The ability to multi-task and think on your feet to quickly resolve issues

• High levels of accuracy and attention to detail

• Exceptional communication skills

• Fluency in English (additional languages are a plus)

• Flexibility to work various shifts including