Front Office Agent

Front Office Agent

• Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest
• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

Qualifications

• You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Previous Reservation/Front Office experience and five star luxury environment preferred.

• Knowledge of Opera or other booking system preferred.

• Full, clean valid manual driver’s license is preferred.

• Have flexibility to meet hotel rostering needs with weekend and public holiday work.

• You will need to hold working rights for New Zealand to be considered for this position.

• Additional Information

• We offer competitive pay with benefits

• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner

• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.

• Daily staff meals provided.

• Ongoing reward and recognition incentives and awards.

• Opportunities for further development and worldwide career progression within Accor.

• Work for a world-leading Global hotel company.

• Refer a friend incentive

• 24/7 free access to onsite gym

• Free ski hire during our winter months

• Wellbeing support, financial advisory discounts and Employee support programmes

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US