About this role
Front Office Agent
Job Description
We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent. In this role you’ll be responsible for greeting and registering guests, providing prompt and courteous service, and maintaining/closing out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.
Key Responsibilities
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Consistently offer professional, friendly, and engaging service
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To greet, welcome and farewell guests pleasantly and professionally.
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To complete the registration process by accurately verifying, inputting, and retrieving information.
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To promptly answer the telephone and respond to all guests inquiries with accurate information.
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To be familiar with SMI, all the facilities and services offered.
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To be timely, accurate and courteous during all interaction with guests.
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To maintain current and correct posting of all charges.
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To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
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To be knowledgeable regarding all guestrooms and suites.
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To do each Front Desk procedure accurately, consistently and completely.
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To become familiar with daily events, times and locations within the hotel.
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To become knowledgeable of hotel outlets and services offered to include hours of operation.
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To work closely with bell staff to ensure smooth arrival and departure of guests.
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To keep uniform neat and clean and be well groomed in accordance with SMI policy.
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To be punctual and have excellent attendance.
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To be safety conscious.
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To take good care of hotel and guest property.
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To perform cashier audit completely and accurately.
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To adhere to cash activity and house bank agreement.
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To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
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Covering Royal Service Shifts as needed is required
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Perform other duties as assigned
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Rate of Pay: 28.00
Qualifications
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Customer service experience a benefit
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Guest service skills, good communication skills, and memorization skills.
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Computer knowledge
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Cash handling
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Strong Inner Personal Skills
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Ability to handle difficult/pressure situations calmly
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Cash Handling and basic accounting principles
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Strong guest service orientation
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Problem solving skills
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Multi-task orientated
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Excellent computer skills
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Projects positive, healthful and happy image
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High School Diploma or equivalent
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Experience with working with a diverse guest population
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Basic computer skills
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Cash handling experience
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Basic accounting principles
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High School level Mathematical skills
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Additional Information
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Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
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Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.