Front of House

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Location: Dublin Ireland Working model: Onsite, Permanent Department: Facilities Reports to: Senior Manager for Client Experience & Reprographics

Overview of the role / About the role:

The Front of House team is the first point of contact for clients, visitors and callers. The role centres on providing a professional client experience while supporting the smooth operation of the office.

Key Responsibilities

• Acting as a Brand Ambassador and first point of contact for all visitors to the firm.
• To provide a high level of professional and personable client facing service to all internal and external clients.
• To act professionally and work efficiently at all times.
• To ensure Boardrooms and both Reception areas are kept pristine at all times.
• To adapt and work across two client facing areas.
• Liaising with our Corporate Hospitality Team and our cleaning staff regularly.
• Answering the telephone/working on a switchboard.
• To take ownership of the administration duties involved in the running of a busy reception area.
• To oversee the booking and supervision of meeting rooms.
• To liaise with other support departments.
• To support ad-hoc hospitality events/projects as required.
• To be an active member of our Health and Safety team – playing a critical role as a First Aider and Fire Warden.
• You may be required to support the Facilities Team on an adhoc basis, should it be required.

Skills, Knowledge and Expertise

• Experience working as a Corporate Receptionist or within a Customer Service role in a professional environment.
• Confident in dealing with clients and executives at all levels.
• Experience of a busy front of house reception area.
• Exceptional professional etiquette.
• Excellent telephone manner and interpersonal skills.
• Ability to work efficiently and remain calm under pressure.
• Ability to prioritise and manage multiple tasks and matters.
• Open to flexible working hours
• Experience in a legal or professional services environment is desirable.

Benefits

• Competitive salary
• Discretionary bonuses
• 25 days annual leave
• Immediate pension scheme
• Wide-ranging opportunities for involvement in internal committees
• Comprehensive health and wellness benefits including full gym and wellness programmes