Front Desk Wellness Coordinator

Front Desk Coordinator

Joint Ventures LLC – The Joint Chiropractic

Job Summary

The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth.

The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.

Key Responsibilities

• Patient Experience & Front Desk Operations

• Greet all members and patients with a warm, professional, and engaging demeanor

• Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon)

• Maintain smooth patient flow to support both new patients and established visits

• Answer phones, schedule appointments, and assist with patient inquiries

• Assist patients with completing required forms and onboarding processes

• Ensure all patient interactions reflect a high level of service and professionalism

• Sales & Membership Growth

• Confidently present and sell Wellness Plans, packages, and promotions

• Educate patients on the benefits of chiropractic care and ongoing wellness

• Re-engage inactive members and support retention efforts

• Meet or exceed individual and clinic sales goals

• Accurately apply promotions and ensure compliance with company policies

• Maintain strong product and promotion knowledge at all times

• Clinic Operations & Compliance

• Perform daily operational tasks including:

• Transaction processing and account management

• Inventory monitoring and ordering processes

• Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.)

• Ensure clinic cleanliness, organization, and readiness at all times

• Follow all company policies, procedures, and compliance standards

• Communicate patient concerns, feedback, or incidents to leadership appropriately

• Team Collaboration & Culture

• Support clinic and regional goals through teamwork and accountability

• Build and maintain positive, respectful relationships with team members

• Contribute to a positive, high-energy clinic culture aligned with JV standards

• Participate in team meetings, trainings, and development opportunities

• Accept and apply constructive feedback as a tool for growth

• Marketing & Community Engagement

• Support local marketing initiatives and clinic growth efforts

• Participate in community outreach and in-clinic promotions when applicable

• Assist with social media or grassroots marketing efforts as directed

Qualifications

• Strong customer service and communication skills

• Sales-driven mindset with confidence in presenting memberships and packages

• Ability to multitask and stay organized in a fast-paced environment

• Professional appearance and demeanor representative of the brand

• Positive attitude with a willingness to learn and grow

• Belief in a wellness lifestyle and preventative care

• Proficiency with basic computer systems and social media platforms

• Requirements & Physical Demands

• Availability to work evenings and weekends (Friday–Sunday required)

• High School Diploma or equivalent required; Associate’s degree or higher preferred

• 1–2 years of retail sales, customer service, or marketing experience preferred

• Ability to stand and/or sit for extended periods of time

• Ability to lift and carry up to 20–50 pounds as needed

• Ability to operate standard office equipment (computer, scanner, phone system)

• Core Values

• All Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability