Front Desk Supervisor

Ellasot Consulting – Our client, a reputable organization, is recruiting to fill the position below:

Job Title: Front Desk Supervisor

Location: Port Harcourt, Rivers Employment Type: Full-time

Job Description

• Our client is recruiting on behalf of a reputable organization for an experienced and strategic Front Desk Supervisor to oversee the organization’s functions.
• The successful candidate would be responsible for overseeing the daily activities of front desk officers, ensuring excellent customer service, maintaining accurate records, and coordinating front office operations.
• The role involves supervising staff, resolving customer complaints, monitoring service standards, and ensuring the reception area operates efficiently and professionally.

The Key Requirements

• Supervise and coordinate the daily activities of front desk officers to ensure efficient service delivery.
• Ensure visitors, guests, and customers receive prompt, courteous, and professional attention.
• Monitor staff attendance, punctuality, appearance, and compliance with company policies.
• Handle customer complaints and escalate complex issues to management when necessary.
• Oversee appointment scheduling, reservations, telephone calls, and visitor registration.
• Ensure accurate maintenance of front desk records, reports, and correspondence.
• Coordinate with other departments to address customer needs and resolve operational issues.
• Train, guide, and support front desk staff to improve performance and service quality.
• Ensure the reception area is clean, organized, and professionally presented.
• Monitor office supplies and front desk equipment, reporting maintenance needs when necessary.
• Prepare and submit regular reports on front desk activities, customer feedback, and staff performance.
• Ensure compliance with company procedures, confidentiality requirements, and customer service standards.

Requirements

• Minimum of an OND or HND in Business Administration, Hospitality Management, Office Technology Management, or a related field.
• At least 2–3 years of experience in front desk operations, customer service, or administration, preferably with supervisory experience.
• Excellent verbal and written communication skills.
• Strong leadership, interpersonal, and organizational skills.
• Proficiency in Microsoft Office applications and relevant office management systems.
• Good problem-solving, conflict-resolution, and decision-making abilities.
• Ability to manage multiple tasks and work effectively under pressure.
• Professional appearance, attention to detail, and a customer-focused attitude.

Key Competencies:

• Team supervision and leadership
• Customer service management
• Communication and interpersonal skills
• Complaint handling and conflict resolution
• Administrative coordination and record keeping
• Staff training and performance monitoring
• Time management and multitasking
• Professionalism and confidentiality

Salary

N110,000 – N150,000 monthly.

Application Closing Date

Not Specified.