About this role
Job title: Front Desk & Student Services Assistant (Work Study)
About the Role The role supports Antioch University New England by providing front desk coverage and student services assistance to create a welcoming, efficient campus experience. The position is part of the Campus Admin & Student Services team and runs through the term from 7/1/2026 to 6/30/2027, with a total of 40 hours per week across four students.
What You'll Do
- Front Desk: Provide students, employees, visitors and callers with a welcome and attentive presence; check in and connect visitors to a campus representative; assist visitors with navigation; field and/or redirect calls and inquiries; learn and apply emergency protocol; provide administrative tasks and research support; coordinate deliveries and assist with mail distribution.
- Student Services: Student success support including data entry; assist with research; answer basic questions regarding all Student Service Departments; assist with updating student services website and link verification.
What We're Looking For
- A friendly, can-do attitude with service orientation.
- Ability to work with minimal direction, take the initiative to update materials, keep the reception desk tidy, and maintain flexibility.
- Energetic and service-minded with ability to organize tasks to fit the work schedule; strong attention to detail.
- Proven ability to adhere to task and confidentiality requirements.
- Ability to respond calmly and quickly in emergencies or urgent service requests.
- Experience with routine administrative tasks (e.g., stuffing envelopes, helping create flyers).