Front Desk & Retail Sales Associate

The Dew Centre Lifestyle Company Limited

The Dew Centre Lifestyle Company Limited is Nigeria’s premier destination for holistic wellness, offering a serene and thoughtfully curated environment where individuals can rejuvenate, reconnect, and rediscover balance. Located in the heart of Lekki Phase 1, Lagos, The Dew Centre blends world-class wellness services, lifestyle design consultancy, and boutique hospitality to create a transformative experience for body, mind, and soul.

We are recruiting to fill the position below:

Front Desk & Retail Sales Associate

Location: Lagos Job type: Full-time

Key Responsibilities

• Front Desk & Customer Service:

• Welcome customers warmly and provide a professional first point of contact.

• Respond to customer enquiries in person, over the phone, and through WhatsApp or other approved communication channels.

• Provide accurate information about available products, prices, and promotions.

• Handle customer complaints and escalate issues when necessary.

• Maintain a positive customer experience in line with The DEW Centre’s service standards.

• Retail Sales & Product Knowledge:

• Actively promote and sell wellness products to customers.

• Understand product features, benefits, usage instructions, and pricing to provide appropriate product information.

• Identify customer needs and recommend suitable products within approved guidelines.

• Process sales transactions, issue receipts, and maintain accurate sales records.

• Support sales targets, promotional activities, and customer follow-ups.

• Encourage repeat purchases and build strong customer relationships.

• Store & Inventory Management:

• Ensure the store is clean, organized, attractive, and properly arranged at all times.

• Monitor stock levels, product displays, and expiry dates where applicable.

• Report low stock, damaged products, and discrepancies promptly.

• Assist with stock counts, inventory records, and restocking.

• Ensure products are properly labelled and displayed with accurate prices.

• Administrative & Operational Support:

• Maintain daily sales records and submit accurate reports to management.

• Handle cash, transfers, POS transactions, and other approved payment methods responsibly.

• Keep customer records and store documentation organized.

• Ensure opening and closing procedures are followed.

• Carry out other reasonable duties related to customer service, sales, and store operations.

Requirements

• Minimum of an OND or equivalent qualification; additional qualifications are an advantage.
• At least 1–2 years of experience in retail sales, front desk, customer service, or a similar role.
• Strong communication, interpersonal, and customer service skills.
• Good sales ability, with the confidence to engage customers and recommend products.
• Basic computer skills and familiarity with POS systems, Microsoft Office, and WhatsApp Business.
• Good numerical, organizational, and record-keeping skills.
• Trustworthy, proactive, presentable, and attentive to detail.
• Willingness to learn about wellness products and maintain accurate product knowledge.
• Ability to work independently and manage multiple responsibilities.
• ⁠Applicants must reside in Epe or nearby areas such as Ibeju-Lekki axis and be able to commute reliably to the store. Preference will be given to candidates living within a reasonable distance of the workplace.

What We Are Looking For:

• The ideal candidate is someone who can confidently combine front desk duties with active selling. We need a customer-focused individual who is welcoming, commercially minded, organized, and committed to maintaining high service standards.

Application Closing Date

Not Specified.