FRONT DESK REPRESENTATIVE

Job description:

We are a busy OB/GYN Practice located in Roswell with an immediate opening for a Front Desk Receptionist to join our team. The right candidate will possess key strengths in data entry and patient services.

Essential job functions:

• Maintains reception area and conference room for order and cleanliness on a daily basis

• Welcomes patients and office guests, offering coffee and beverages

• Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls

• Accurately enters personal, guarantor and insurance information into Software Program

• Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)

• Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated

• Addresses patient inquiries and provides support as needed

• Performs other related duties as required

Qualifications

• Must have a High School Diploma or an equivalent degree

• Experience as receptionist or customer service role. (medical office setting strongly preferred)

• Spanish bilingual strongly preferred

• Must possess strong verbal and written communication skills

• Able to deal with a variety of customers professionally and cheerfully, even under pressure

• Strong data entry skills, general clerical aptitude and basic knowledge of record keeping

• Able to make simple computations and tabulations accurately and with reasonable speed

• Provide strong problem-solving abilities

• Maintain strict confidentiality and adhere to HIPAA regulations

• Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines

• Skilled in Microsoft Word and Excel

• Job Type: Full-time

Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Referral program

• Vision insurance

Ability to Commute:

• Roswell, GA 30076 (Required)

Ability to Relocate:

• Roswell, GA 30076: Relocate before starting work (Required)

• Work Location: In person

Requirements

• KNOWLEDGE,

• SKILLS AND ABILITIES

• · Self motivated and self directed,

• taking action

• · Understand the role of teamwork

• in providing a quality service

• · Understand the accuracy when

• dealing with patients

• · Possess a general clerical

• aptitude and basic knowledge of record keeping

• · The ability to communicate

• effectively with a wide range of people professionally and cheerfully, even

• under pressure

• · Maintain confidentiality and

• discretion as a rule

• · Able to understand and follow

• simple oral and written instructions and adhere to prescribed departmental

• routines

Benefits

• 3 weeks vacation time

• Health Insurance

• Employer Contribution to Health Insurance

• 401(k) Plan available (after one (1) of employment)