Front Desk/Reception Agent

Front Desk/Reception Agent

Job Description

Reporting to the Director, Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
• Handle guest requests, questions and concerns effectively and promptly.
• Promote a professional team environment.
• Follow department policies, procedures and service standards.
• Performs any and all other tasks assigned by management.
• Upholds the highest standard of internal and external customer service at all times.
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.

Qualifications

• Proficient in the English Language (verbal & written), second language is an asset.

• Previous experience and knowledge of Property Manager is an asset.

• Required knowledge of Windows' Office Suite.

• Must be able to handle multiple tasks in a dynamic, fast-paced environment

• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Strong interpersonal and problem solving abilities

• Able to stand for long periods, at least 8 hours per shift

• Additional Information

• Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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