Front Desk Personnel

Front Desk Personnel

Greywood Hotels & Apartments is situated in a serene and well-secured environment. We pride ourselves in providing clean and comfortable accommodation to all our guests which includes work professionals, corporate entities etc. If perfect relaxation is your desire, Greywood Hotels & Apartments is definitely the ideal place to be.

Front Desk Personnel

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Lagos
• Job Field Food, Beverage and Hospitality

Summary

• We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team.
• The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.

• Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.

• Handle reservations, room assignments, and guest inquiries via phone, email, and in person.

• Provide information about hotel services, local attractions, transportation, and dining options.

• Maintain accurate records of guest accounts, payments, and room availability.

• Resolve guest complaints promptly and escalate issues to the supervisor when necessary.

• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.

• Operate the hotel’s front office systems (PMS) and maintain updated data.

• Handle cash, credit card transactions, and prepare shift reports accurately.

• Uphold hotel policies, grooming standards, and service quality at all times.

• Qualifications & Skills

• HND, or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).

• Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage).

• Strong communication and interpersonal skills.

• Good organizational and multitasking abilities.

• Proficiency in Microsoft Office and hotel management software (PMS).

• Professional appearance, positive attitude, and excellent customer service skills.

• Ability to work flexible shifts, including evenings, weekends, and holidays.

• Check how your CV matches this job