About this role
Front Desk Operations Supervisor
The Westin Princeville Ocean Resort Villas
Full time
Posted Yesterday
JR93589
Hourly Rate: $36.71
Hourly Wage: $36.71
$1000 SIGN ON BONUS
This bonus is for new hires. Internal candidates, college programs, rehires and managers are excluded. Payments are in $500 increments at 30 and 90 days, paid on the following paycheck. If eligible, you must be actively employed and actively performing services for the Company on the applicable eligibility date at the time the payment is made.
JOB SUMMARY
Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Site Specific Perks
Free daily associate meal
AAA Four Diamond Resort
Complimentary breakroom amenities & soft drinks
Bi-monthly and quarterly celebrations and awards
Company branded attire for outdoor associates
Complimentary work shoes
Discounts to onsite food outlets
Quarterly team luncheon celebrations and awards
Community service opportunities
Sustainability awards - Audubon Green Lodging
CORE WORK ACTIVITIES
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
About Us
Where meaningful moments are made together.
Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.