Front Desk Officer

Wisdom Kwati Smart City

We are a company dedicated to building sustainable cities by integrating smart technologies in our service delivery, thereby providing our clients with luxurious yet tremendously affordable real estate solutions as well as investment opportunities and property management.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Katampe District, Abuja (FCT)

Employment Type: Full-time

Job Description

• The Front Desk Officer serves as the first point of contact for the organisation, providing professional reception, customer service, administrative, and communication support.
• The role requires a courteous, well-presented, organised, and customer-focused individual capable of managing visitors, calls, correspondence, and front-office activities efficiently.
• The Front Desk Officer is expected to maintain a welcoming and professional reception environment while ensuring that all visitors and enquiries are handled promptly and appropriately.

Key Responsibilities

• Receive and welcome visitors, clients, customers, and other guests professionally.

• Attend to incoming telephone calls, enquiries, and correspondence.

• Direct visitors to the appropriate department, office, or staff member.

• Maintain an accurate visitor's register and front-desk records.

• Manage incoming and outgoing correspondence, letters, packages, and documents.

• Receive and route official documents to the appropriate departments.

• Provide accurate information about the organisation, its services, and office procedures.

• Schedule and coordinate appointments and meetings where required.

• Notify relevant staff of visitors and scheduled appointments.

• Monitor access to the reception area in accordance with company procedures.

• Maintain a clean, organised, and professional reception area.

• Assist with general administrative duties and office support.

• Respond to basic customer complaints and enquiries professionally and escalate complex issues appropriately.

• Maintain confidentiality of company, staff, client, and visitor information.

• Support the organisation of meetings, events, and other official activities.

• Keep records of daily front-desk activities and submit reports when required.

• Ensure that office supplies and front-desk materials are adequately maintained.

• Perform other administrative and customer-service duties as assigned by Management.

• Key Performance Indicators (KPIs)

Performance will be assessed based on:

• Professionalism and quality of reception services.
• Customer/visitor satisfaction.
• Accuracy and completeness of visitor and front-desk records.
• Telephone and communication etiquette.
• Timeliness in handling enquiries and correspondence.
• Maintenance of a clean and organised reception area.
• Effective appointment and visitor management.
• Compliance with company policies and procedures.
• Confidentiality and proper handling of official information.
• Attendance, punctuality, discipline, and overall work performance.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette.
• Good organisational and administrative skills.
• Pleasant, courteous, and approachable personality.
• Good listening and problem-solving skills.
• Ability to multitask and prioritise responsibilities.
• Good attention to detail.
• Ability to remain calm and professional under pressure.
• Good computer literacy, including Microsoft Word, Excel, and email applications.
• Strong time-management skills.
• Ability to maintain confidentiality and exercise discretion.
• Professional appearance and excellent personal presentation.
• Ability to work effectively independently and as part of a team.

Other Requirements:

• Must be professionally presented and well-groomed.
• Must possess excellent customer service etiquette.
• Must be punctual, reliable, and disciplined.
• Must demonstrate a high level of integrity and professionalism.
• Must be able to maintain confidentiality.
• Must be comfortable working in a fast-paced corporate environment.
• Must be willing to work beyond regular office hours when required for official activities.
• Must be willing to learn and adapt to company systems and procedures.
• Must demonstrate a positive attitude and strong work ethic.
• Proximity to the office location may be an advantage.

Salary

N100,000 - N120,000 / month.

Application Closing Date

20th October, 2026.