About this role
Front Desk Officer
TDL is a well established full service Internet provider. We offer the best managed dedicated server solutions available combined with unbeatable support and maintenance.
Since 1994, TDL has Hosted thousands of web sites for business, ecommerce, the entertainment industry and non-profits. We look forward to becoming your reliable service provider.
Front Desk Officer
- Job Type Full Time, Hybrid
- Qualification BA/BSc/HND
- Experience None
- Location Lagos
- Job Field Administration / Facilities
JOB OBJECTIVE(S)
Ensuring seamless operations at the reception area while providing a welcoming and professional environment for visitors and staff
Fostering positive interactions and exceeding customer expectations.
DUTIES & RESPONSIBILITIES
- Responsible for the effective day to day administrative/clerical services to ensure smooth running of the office activities.
- Fostering positive interactions with guests
- Collate weekly reports
- Ensure proper filling of visitors form
- Ensure proper registering of incoming mails and dispatch to appropriate department
- Provide assistance to ESS team on need basis
- Monitor and ensure prompt response to email enquiries
- Answer all incoming calls and redirect them or keep messages
- Schedule and communicate meetings
- Maintain the security of all information entrusted to you
- Any other duties as assigned
KEY PERFORMANCE INDICATORS
- Revenue Growth
- Cost Reduction
- Audit Defect Rate Compliance
- Turn around time, Issue Resolution & Quality Rate
- Adherence to Policies, Procedures & Processes
- Strategic initiatives
- Management of birthday schedule
- Meeting & Appointment Scheduling
- Customer satisfaction levels
Education
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Minimum Education: First Degree
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KEY COMPETENCY REQUIREMENTS
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Knowledge
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Industry knowledge
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HR policies and procedures
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Project Management
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Systems Implementation
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Skill/Competencies
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Excellent knowledge of MS Office (especially Excel and Word)
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Excellent Communications skills (written and oral) with strong business and customer focus
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Customer service orientation
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Attention to details
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Phone etiquette
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Good organizational and multi-tasking abilities