About this role

Front Desk Officer at Shomya Beauty Studio

ShoMya Professional Beauty Services is a luxury, comprehensive one-stop beauty salon and spa located in the heart of Lekki Phase 1, Lagos. Founded by CEO Elaine Shobanjo, the studio has established a strong reputation for premium beauty transformations, high-quality hair installations, and a dedicated spa experienc

Front Desk Officer

Job Type Full Time
Qualification BA/BSc/HND , OND
Experience 1 - 2 years
Location Lagos
City Lekki
Job Field Administration / Facilities , Customer Care, Success and Service

Job Summary

We are looking for a professional, organised and customer-focused Front Desk Officer to manage client bookings, enquiries, payments and daily front desk operations at our beauty studio.

Responsibilities

Welcome clients and provide excellent customer service.
Manage appointments, bookings, cancellations and rescheduling.
Handle client enquiries and encourage repeat bookings.
Process POS and transfer payments accurately.
Maintain accurate client and appointment records.
Coordinate with service providers to ensure smooth daily operations.
Handle client concerns and escalate when necessary.

Requirements

1–3 years of relevant experience in front desk, customer service, hospitality, salon or spa operations.
Excellent communication and organisational skills.
Proficiency in WhatsApp, POS and basic computer applications.
Strong customer service skills.
Professional, honest, punctual and presentable.
OND, HND or BSc preferred.
Must have completed NYSC.
Must live very close to Lekki Phase 1. Accommodation is not provided.
Work Schedule
Tuesdays to Saturdays, with alternating Mondays.
Morning shift: 9:00am – 5:00pm
Afternoon shift: 12:00pm – 7:00pm
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