About this role
Front Desk Officer at RetainPro Management
At RetainPro Management, we specialize in delivering top-tier recruitment and comprehensive HR services designed to help your business thrive. Our mission is to connect exceptional talent with forward-thinking companies, ensuring that every placement contributes to long-term success and organizational growth.
With years of industry experience, our team of...
Front Desk Officer
- Job Type Full Time , Onsite
- Qualification BA/BSc/HND , OND
- Experience 1 - 3 years
- Location Lagos
- Job Field Administration / Facilities , Customer Care, Success and Service
Requirements
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Minimum of OND/HND or a Bachelor’s degree in Business Administration, or a related field.
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1–3 years of experience in front desk, customer service, or administrative roles; clinic or hospital experience is an added advantage.
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Excellent communication, telephone etiquette, interpersonal skills, and a patient-centred approach.
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Proficiency in Microsoft Office, email, digital record-keeping, and appointment scheduling; experience with clinic management software is an advantage.
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Strong organisational and multitasking skills, with the ability to manage patient registration, appointments, enquiries, and records accurately.
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High level of professionalism, confidentiality, integrity, and respect for patient privacy.
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Ability to handle patient complaints calmly, work under pressure, and promptly escalate medical concerns to clinical personnel.
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Must be punctual, well-presented, detail-oriented, and capable of working effectively with doctors, nurses, and other healthcare staff.
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