About this role

Peopleware Consulting Limited - Our client is recruiting suitable candidates to fill the position below:

Job Title: Front Desk Officer

Locations: Abuja (FCT) and Lagos

Our Client is seeking a professional, courteous, and well-organised Front Desk Officer to manage reception activities and serve as the first point of contact for clients, visitors, and other stakeholders.
The successful candidate will create a positive first impression, manage enquiries and communications efficiently, and provide administrative support to ensure smooth daily operations.

Reception and Visitor Management: Welcome and attend to visitors professionally, manage reception activities, and ensure a positive and orderly front desk experience.
Client Liaison and Customer Service: Respond promptly and courteously to enquiries, maintain positive client relationships, and ensure that requests and concerns are directed to the appropriate personnel for timely resolution.
Communication Management: Manage incoming calls, emails, messages, and other communications, ensuring accurate information is conveyed and enquiries are appropriately followed up.
Administrative Support: Maintain accurate reception records, visitor logs, correspondence, and other administrative documents; provide support with scheduling, appointments, and general office coordination.
Information and Enquiry Management: Provide accurate, approved information to clients and visitors, identify their needs, and refer specialised or sensitive enquiries to the appropriate team.
Coordination and Follow-up: Track outstanding enquiries and requests, liaise with relevant departments, and ensure that matters referred to other team members are followed up appropriately.
Professional Standards and Confidentiality: Maintain a clean, organised, and professional reception area, uphold organisational policies, and handle confidential information with discretion.
Key Expectations

The successful candidate is expected to:

Represent the organisation positively through professional conduct and excellent customer service.
Demonstrate courtesy, patience, responsiveness, and a proactive approach to attending to visitors and enquiries.
Maintain accurate records and ensure that messages, requests, and follow-up actions are not overlooked.
Communicate clearly and work collaboratively with colleagues to support efficient service delivery.
Exercise discretion, protect confidential information, and escalate complaints or sensitive matters appropriately.
Demonstrate punctuality, reliability, initiative, and accountability in the performance of daily duties
Job Requirements & Qualifications
Minimum of a Bachelor's Degree in Business Administration, Office Management, or a related field.
Previous experience in front desk, reception, customer service, or administrative support is an advantage.
Excellent verbal and written communication skills.
Strong interpersonal skills, with a courteous, approachable, and service-oriented attitude.
Good organisational skills, attention to detail, and the ability to manage multiple tasks effectively.
Proficiency in Microsoft Office and general office communication tools.
Professional appearance, sound judgement, discretion, and a strong sense of responsibility.

N300,000 - N400,000 monthly.

30th November, 2026.

Front Desk Officer