About this role
Front Desk Officer
About the Role
Musada Hotels and Luxury Suites is seeking a professional Front Desk Officer to manage guest check-ins, reservations, payments, and enquiries while ensuring a welcoming and comfortable guest experience.
Key Responsibilities
- Handle guest check-in and check-out procedures.
- Manage online and telephone reservations.
- Register guests and collect relevant booking information.
- Provide information about hotel rooms, rates, amenities, and payment methods.
- Respond to guest complaints promptly and professionally.
- Coordinate with housekeeping to ensure rooms are clean and ready for guests.
- Manage group bookings and arrange personalised services for VIP guests and event attendees.
- Promote additional hotel facilities and services where appropriate.
- Maintain accurate records of bookings and payments.
Requirements
- OND, HND, or Bachelor’s Degree.
- 2–5 years of relevant work experience.
- Computer literacy and familiarity with hotel reservation software.
- Previous hospitality experience is an advantage.