About this role
Overview
The Front Desk Officer will enroll students into healthcare training programs, manage enrollment leads, provide excellent customer service, and meet weekly and monthly enrollment targets.
Responsibilities
- Follow up with CRM leads and convert prospective students into enrollments.
- Generate leads through prospecting, cold calling, and other outreach activities.
- Respond to inquiries via phone, email, and SMS.
- Schedule appointments and conduct virtual information sessions.
- Explain program requirements, enrollment procedures, school policies, and available services.
- Assess prospective students’ needs, qualify candidates, and provide appropriate guidance.
- Process student enrollments and maintain accurate records.
- Assist with billing, payment processing, and tuition fee collection.
- Meet enrollment, appointment, and conversion targets.
- Recruit, train, supervise, evaluate, and manage supporting staff.
Programs Offered:
- Nurse Aide
- Pharmacy Technician
- Phlebotomy
- Medical Assisting
- Dental Assisting
- Other healthcare training programs
Required Skills and Competencies:
- Excellent customer service and communication skills.
- Strong organizational, multitasking, and attention-to-detail abilities.
- Proficiency in lead generation, cold calling, active listening, and sales.
- Ability to use CRM systems and manage enrollment pipelines.
- Strong problem-solving skills and a target-driven mindset.
- Ability to handle administrative tasks, billing, and payment processing.
- Leadership and staff management skills.
Performance Expectations:
- The successful candidate must consistently meet enrollment targets, maintain an active pipeline of qualified leads, respond promptly to inquiries, keep accurate records, and provide a positive experience for prospective students.