About this role
Description
About the Role
Ecofitnesshub, a growing fitness centre with branches in Lagos and Abuja, is seeking a Front Desk Officer to manage customer service, membership records, front desk operations, and social media promotion.
Responsibilities
- Welcome members and visitors, manage check-ins, and respond promptly to calls, messages, and enquiries.
- Explain gym packages, promote fitness programmes, and upsell memberships, personal training, and wellness products.
- Update membership records, process payments, and monitor expired memberships.
- Maintain access control and report suspicious activities or safety concerns.
- Handle filing, data entry, incoming mail, inventory, and general administrative duties.
- Create social media content, manage platforms, and support promotional campaigns.
- Enforce gym safety and hygiene standards and support emergency procedures.
- Keep the front desk and common areas tidy and participate in staff training.