About this role
Front Desk Officer (Eastern & Western Hospital)
About the Role
Eastern & Western Hospital is seeking a Front Desk Officer to welcome patients, manage appointments, handle enquiries and support efficient patient registration and administrative processes.
Key Responsibilities
- Welcome patients professionally and attend to phone enquiries.
- Respond to questions and direct enquiries appropriately.
- Schedule appointments and optimise healthcare providers’ schedules.
- Notify healthcare providers when patients arrive.
- Assist patients by addressing concerns and answering questions.
- Retrieve and update patient records.
- Verify financial records, collect payments and process third-party claims.
Requirements
- Bachelor's degree.
- 1–5 years of relevant work experience.
- Strong communication, organisation and customer service skills.