About this role
Musada Hotels and Luxury Suites - Front Desk Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Requirements
- Candidates should possess a Bachelor’s Degree / HND / OND qualification with 2 – 5 years proven work experience.
- Must be computer literate and have experience with hotel reservations software.
- Previous hospitality experience would be advantageous.
Application Closing Date
17th November, 2026.