FRONT DESK OFFICER

Front Desk Officer Location: Lagos, Nigeria Employment Type: Full-time Work Arrangement: On-site Sector: Hospitality & Tourism Experience Level: Entry Level (0-2 years)

Job Description We are seeking a dedicated and customer-focused Front Desk Officer to join our team in Lagos. This role is essential for providing a welcoming and efficient experience for all guests and visitors, ensuring smooth daily operations. The ideal candidate will possess excellent communication skills, a strong service orientation, and the ability to manage multiple responsibilities effectively.

Key Skills Front desk operations, Hospitality management, Customer service, Interpersonal skills, Computer skills, Administrative skills, Communication skills, Working under pressure, Multitasking

Key Responsibilities

• Greet and assist guests and visitors in a professional and courteous manner. Manage the front desk operations, including answering phones and directing inquiries. Handle check-in and check-out procedures efficiently. Provide information about services and amenities. Maintain a clean and organized reception area. Assist with administrative tasks as required. Handle guest complaints and resolve issues promptly. Work collaboratively with other departments to ensure guest satisfaction.

Qualifications

• Minimum of OND, HND or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, Customer Service or a related field. Previous experience in a hotel, hospitality or customer service role is an advantage. Excellent communication and interpersonal skills. Strong customer-service orientation. Good computer and administrative skills. Ability to work under pressure and handle multiple tasks. Professional appearance, positive attitude and excellent work ethic. Willingness to work shifts, weekends and public holidays.