About this role
We are seeking a highly capable and articulate Front Desk Medical Virtual Assistant to support our client's Family Medicine practice. The ideal candidate has extensive hands-on experience with AthenaHealth EMR, a strong familiarity with primary care clinical terminology and CPT codes, and demonstrated expertise in managing patient scheduling, insurance verifications, and phone communications for a diverse patient demographic, including a high volume of Medicare seniors.
Key Responsibilities
- Patient & Telephone Support: Efficiently handle inbound and outbound calls via Intermedia Unite / UNITE VoIP. Provide warm, patient, and crystal-clear assistance to patients—especially elderly Medicare beneficiaries—answering inquiries and managing clinic communications.
- Scheduling & Intake: Coordinate patient appointments, follow-ups, and calendar management directly within AthenaHealth EMR.
- Verification of
Benefits
- Conduct thorough Verification of Benefits (VOB) prior to visits, confirming coverage eligibility for standard Medicare, Medicare Advantage, and commercial plans.
- Clinical Administrative Support: Leverage clinical familiarity (such as understanding common Family Medicine CPT/ICD-10 codes and visit types) to ensure accurate appointment routing and patient intake.
- Clinic Coverage: Provide dependable, uninterrupted coverage during all operating hours of the practice.
Requirements
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EMR Expertise: Minimum 2+ years of hands-on experience using AthenaHealth in a U.S. clinical setting.
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Healthcare VA Background: At least 2–3 years of experience as a remote Medical Virtual Assistant supporting a U.S. outpatient clinic.
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Clinical Knowledge: Practical familiarity with Family Medicine procedures, CPT codes, and verification of benefits procedures.
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Schedule: Ability to commit fully to working all hours that the clinic is open.
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Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8:30 am to 5 pm EST.