About this role
About the Role Front Desk Manager at MOXY by Shaner Hotels in Columbus, OH, is responsible for leading front desk operations, guest services, and night audit processes to maximize revenue and uphold brand standards. What You'll Do
- Manage reservations, registration, bell services, telephone services, and guest accounting to maximize room revenue and maintain established standards.
- Hire, train, and develop hotel staff; ensure all required training is completed according to standards.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business needs.
- Maintain knowledge of Night Audit procedures and provide training to employees as needed.
- Review daily business levels, anticipate critical situations, and plan effective solutions.
- Ensure end-of-month reports are completed to standard; monitor cleanliness and cashiering procedures for compliance.
- Assist staff with their job functions to ensure optimum service to guests; handle guest complaints to ensure satisfaction.
- Keep informed about hotel features, room types, rates, availability, and arrivals/departures.
- Other duties as assigned. What We're Looking For
- Minimum 1-3 years of front office management experience in the hospitality industry.
- High school diploma or equivalent; some college preferred.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; strong communication with guests, management, and co-workers.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
- Night audit and cashiering knowledge; hiring, training, and scheduling experience. Nice to Have
- Bilingual English/Spanish is a plus.
- Experience with Night Audit procedures (preferred). Compensation & Benefits
- Not specified.