Front Desk Manager

Front Desk Manager at Amani Advisory Limited

Amani Advisory Limited - Our client is recruiting to fill the position below:

Job Title: Front Desk Manager

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Description

• Our client is seeking an experienced, organised and customer-oriented Front Desk Officer to manage its reception activities and support daily salon operations.
• The successful candidate will serve as the first point of contact for clients, coordinate appointments, manage enquiries, oversee front desk administration and ensure clients receive a seamless and professional experience.
• Candidates must have previous work experience in a hair salon, preferably in a front desk or salon management capacity.

Key Responsibilities

• Welcome clients warmly and professionally, ensuring an excellent first impression.

• Manage incoming calls, WhatsApp messages, emails and customer enquiries.

• Coordinate client appointments, bookings, walk-ins and service schedules.

• Provide accurate information about salon services, products, pricing and available packages.

• Manage appointment confirmations, cancellations and rescheduling.

• Attend to customer complaints and resolve service-related concerns professionally.

• Maintain accurate client records and follow up with clients where necessary.

• Coordinate communication between clients, hairstylists and other salon staff.

• Monitor daily front desk activities and ensure smooth client flow.

• Receive and record payments, issue receipts and maintain accurate transaction records.

• Maintain daily sales and appointment records and submit reports to management.

• Monitor salon products and supplies, report low stock levels and support inventory documentation.

• Ensure the reception area and general salon environment remain clean, organised and presentable.

• Maintain client confidentiality and uphold the salon's professional standards.

• Requirements and Qualifications

• Bachelor's Degree or HND in Business Administration, Management, Hospitality or a related field.

• 2–3 years' relevant work experience in a hair salon or beauty establishment.

• Previous experience in salon management or salon front desk operations is mandatory.

• Good understanding of salon operations, appointment scheduling and customer service procedures.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office, Google Workspace and basic administrative tools.

• Strong organisational and multitasking abilities.

• Good customer relationship management and problem-solving skills.

• Ability to handle difficult clients and manage complaints professionally.

• Good record-keeping and basic financial documentation skills.

• Professional appearance, good grooming and a welcoming personality.

• Ability to work independently and demonstrate initiative in a fast-paced environment.

Salary

N200,000 Monthly

Application Closing Date

30th November, 2026.