About this role
Key Responsibilities
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Provide support to the Front Desk team with daily reception and guest service tasks.
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Assist with check-in and check-out procedures, following the hotel’s established standards
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and procedures.
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Support the management and updating of reservations and guest profiles in the PMS.
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Assist with handling phone calls, emails and various guest requests.
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Support the management of special requests and guest needs throughout their stay.
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Provide guests with information about the hotel’s facilities, services, opening hours and
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experiences.
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Collaborate with Guest Services, Reservations, Housekeeping, F&B and other departments to
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ensure smooth coordination and an excellent guest experience.
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Assist with monitoring arrivals, departures, room changes and other operational matters.
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Support the management and follow-up of guest complaints, incidents and requests, always
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under the supervision of the responsible team.
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Assist in preparing special arrivals, VIP guests, celebrations and other guest amenities.
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Support the management of keys, key cards, documentation and other Front Desk materials.
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Assist with the follow-up of guest charges, payments and other Front Desk administrative
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processes.
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Keep guest and reservation information updated in internal systems.
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Assist with preparing and updating departmental lists, reports and documentation.
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Keep the reception area clean, organized and well presented.
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Comply with the quality, image, hospitality, safety and service standards established by
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Nômade Temple .
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Participate in other departmental projects and tasks according to operational needs.
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Profile & Skills
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Currently studying Tourism, Hospitality, Hospitality Management, Business Administration or a
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related field.
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Genuine interest in developing a career in Front Office and Hospitality.
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Positive attitude, flexibility and strong willingness to learn.
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Spanish and English required; additional languages are a plus.
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Availability: 6 months.
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Conditions
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€600 gross monthly stipend
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Free accommodation (only in ibiza)
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Meals included
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Hotel uniform provided