Front Desk Hospitality Agent

About the Role

Sonder's Front Desk Hospitality Agents are the face of Sonder, delivering hospitality through tech-powered service and guest-centric support. This role combines guest interaction with problem solving in a fast-paced, evolving environment, ensuring seamless stays across properties.

What You'll Do

• Be the face of Sonder, welcome guests, visitors, and partners, and make a strong first impression.
• Guide guests through the technology-rich Sonder experience and help them maximize their stay and use our tech features.
• Utilize digital communication systems to receive calls, SMS, and live chats, and offer immediate front desk support.
• Interact with guests with hospitality and professionalism; resolve complaints; assist with inquiries related to services, hours, directions, etc.
• Assist building leadership with administrative tasks to keep operations running smoothly.
• Flex to support back-of-house/Hospitality Agent team on day-to-day operations via housekeeping quality audits, inventory checks, minor maintenance and tech issue handling.
• Ensure maintenance, cleanliness, and organization of guest-facing and back-of-house spaces (lobbies, offices, storage) as assigned.
• Support multiple Sonder properties throughout the local market as required.

What We're Looking For

• Personable, guest-centric, positive; enjoys speaking with guests in person, on the phone, email, and chat.
• Demonstrated experience in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
• Excellent problem-solving skills and a drive to get things done for guests.
• Strong computer literacy and writing skills; comfortable switching between desktop and mobile apps.
• Organized, hardworking, and detail-oriented; thrives in a fast-paced startup environment.
• Ability to work effectively in both team settings and independently; flexible schedule including evenings, weekends and holidays.
• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods.
• Proficiency in languages other than English is a plus.
• This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
• This role requires reliable transportation and willingness to travel between properties on a daily basis when working (reliable transport includes biking, walking, public transit, scooter, or other transit).

Nice to Have

• Proficiency in languages other than English is a plus.

Compensation & Benefits

• Competitive compensation.
• Generous stock plan.
• Medical, dental and vision insurance (where applicable).
• Flexible vacation.
• Annual free credits and discounts to stay at Sonders for you or friends and family.
• Workplace flexibility where applicable (remote-specified positions).
• Travel credits toward Sonder bookings and stay discounts for friends and family.
• Equal opportunity employer; we value diversity and do not discriminate.