Front Desk Hospitality Agent

About the Role

As a Front Desk Hospitality Agent at Sonder in Florence, you’ll be the face of our brand, delivering exceptional guest service and guiding guests through the technology-rich Sonder experience. This onsite role emphasizes hospitality, problem solving, and seamless operations across front desk and back-of-house needs.

What You'll Do

• Be the face of Sonder, creating a strong first impression for guests, visitors, and partners at the front desk.
• Guide guests through the Sonder app and self-service features to maximize their stay.
• Communicate with guests in-person and via digital channels, anticipate and address needs, resolve issues, and accommodate requests.
• Maintain cleanliness and organization of guest-facing and back-of-house spaces; contribute to a welcoming environment.
• Flexibly support back-of-house tasks including housekeeping quality audits, inventory checks, minor maintenance and technology issues; support multiple properties as needed.
• Assist market leadership with administrative tasks to keep operations running smoothly and contribute to continuous improvement in guest experience.
• In markets where applicable, help with breakfast setup, service, and HACCP compliance.

What We're Looking For

• Demonstrated experience in hotels, restaurants, or customer-facing hospitality roles.
• Personable, service-minded, positive; enjoy speaking with guests in-person and through digital channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs.
• Strong computer literacy and ability to switch between desktop and mobile apps; excellent writing skills.
• Organized, hardworking, detail-oriented; thrives in a fast-paced environment; able to work independently or in a team.
• Flexible schedule; availability for evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.
• Proficiency in languages other than English is an asset.
• Regular access to a reliable smartphone for work (expense reimbursement available) and willingness to travel between properties daily.

Nice to Have

• Proficiency in languages other than English is an asset.

Compensation & Benefits

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonder properties
• Employee travel perks across locations
• Health and lifestyle benefits