Front Desk Hospitality Agent

About the Role

Join Sonder as a Front Desk Hospitality Agent, the face of our brand in market-based properties. You’ll welcome guests, deliver exceptional service, and support guest-facing and back-of-house operations to ensure memorable stays.

What You'll Do

• Be the face of Sonder, welcoming guests and collaborating with team members to create a positive first impression at the front desk.
• Guide guests through the technology-rich Sonder experience, helping them maximize their stay via the Sonder app and self-service features.
• Communicate with guests in-person and via digital channels to anticipate needs and resolve issues, delivering seamless experiences.
• Handle guest interactions with high levels of service and professionalism; own issues to resolution and accommodate requests when possible.
• Ensure maintenance, cleanliness, and organization of guest-facing and back-of-house spaces to support a welcoming environment for guests and team members.
• Flexibly support the back-of-house on a day-to-day basis, including housekeeping quality audits, inventory checks, and minor maintenance or technology issues; support multiple Sonder properties in the local market.
• Assist market leadership with administrative tasks to keep operations running smoothly and contribute to continuous improvement of the guest experience.
• In applicable markets, set up the breakfast buffet and tables, assist with breakfast service, and follow HACCP guidelines.

What We're Looking For

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality/service roles.
• Personable, service-minded, and positive; you enjoy speaking with guests in-person and through digital support channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
• Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; thrives in a fast-paced environment with the ability to work independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift/carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.
• This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
• This role requires reliable transportation and willingness to travel between properties daily (reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work-associated transit times).

Nice to Have

• Proficiency in languages other than English is an asset.

Compensation & Benefits

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonder properties