Front Desk Hospitality Agent (Overnight)

Front Desk Hospitality Agent (Overnight)

Remote type: Market Based Locations: Chicago, IL Time type: Full time Posted: 30+ Days Ago Job requisition id: JR103581

Sonder is a leading global hospitality brand offering premium, design-forward apartments and intimate boutique hotels for the modern traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, integrated experience. Our properties span 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support.

Life At Sonder We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. Our Leadership Principles guide the values and actions of our team members. Check out more about our Culture and Principles.

Our Overnight Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This role is perfect for anyone who loves interacting with guests, solving problems creatively, and delivering exceptional guest service. If you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences, we’d love to hear from you!

The Opportunity:

• Be the face of Sonder, working with team members to create an exceptional first impression on guests, visitors, and internal and external partners from the front desk.
• Guide guests through the technology-rich Sonder experience, ensuring they maximize their stay by engaging with the Sonder app and self-service features.
• Communicate with guests in-person and through digital systems to anticipate and address needs, ensuring a seamless and enjoyable experience.
• Handle all guest interactions with high-quality service, own guest issues to resolution, and accommodate requests whenever possible.
• Maintain cleanliness and organization of guest-facing and back-of-house spaces, contributing to a welcoming environment.
• Flexibly support back-of-house on a day-to-day basis, including housekeeping audits, inventory checks, and minor maintenance and technology issues; support multiple properties as required.
• Assist market leadership with administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience.
• In applicable markets, set up the breakfast buffet and tables, help serve breakfast, and adhere to HACCP standards.

Who We Look For:

• Experience in hotels, restaurants, or customer-facing hospitality or service roles.
• Personable, service-minded, and positive; enjoy speaking with guests both in-person and via digital channels.
• Excellent problem-solving skills with a proactive approach to guest needs and getting things done.
• Strong computer literacy and writing skills; comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; able to work independently and in a team in a fast-paced environment.
• Flexible schedule; available for evenings, weekends, and holidays.
• Ability to stand for extended periods and lift/carry items up to 50 pounds.
• Proficiency in languages other than English is an asset.
• Regular access to a reliable smartphone for work purposes.
• Willing to work an overnight shift with a rate premium; shift times may vary.
• Reliable transportation and willingness to travel between properties daily when working.

The pay range for this role is between $32,032.00 - $41,600.00 annually. Actual pay within the range depends on location and other factors. Equity, benefits, and discretionary bonus may be additional forms of compensation.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions)

• Equal Opportunity

• We are an equal-opportunity employer and value diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by law. Extend Hospitality To All is a Leadership Principle. We foster a diverse, equitable, and inclusive workplace.

• If you require reasonable accommodation in completing this application or participating in the selection process, please contact us through the recruiting channel.