Front Desk / HMO Officer

Front Desk / HMO Officer

Greenlife Hospital is a registered, standard and a forward-thinking hospital. We pride ourselves in excellent and top-notch services making sure our corporate partners over the years are satisfied and happy.

We are recruiting to fill the position below:

Job Position: Front Desk / HMO Officer

Job Location: Lekki, Lagos

Employment Type: Full-time

Responsibilities

• Receiving, processing and verifying the accuracy of customer’s information and registration, as well as utilizing the organization’s internal CRM.
• Opening of customer accounts by recording account information.
• Maintenance and updating of customer records.
• Resolution of product or service problem by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.
• Initiating the required action for response to customer service request for order changes, including the maintenance of order/customer information registration and communication of the changes to the appropriate personnel/departments.
• You are expected to ensure and provide quality service to both internal and external customers.
• Receive inquiries from clients and give needed feedback/or contact the necessary authority to help resolve a variety of order-related issues.
• Will be expected to access the company’s internal system to obtain and extract information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Participating and providing expertise as a member of the customer service’s departmental team.
• Attracting of potential customer by answering product and service questions; suggesting information about other product and service.
• Maintenance of financial account by processing customer adjustments. Recommending potential products or services to management by collecting customer information and analysing customer needs. Preparation of product or service report by collecting and analysing customer information.

Salary

N150,000 - N180,000 per month.