Front Desk – HMO Officer

Kingtrust Medical Center

Kingtrust Medical Center is a private healthcare facility located on Ogunlana Drive, Surulere, Lagos, Nigeria. The center provides a range of medical services with a focus on quality patient care, professionalism, and a safe environment.

Front Desk – HMO Officer

Location: Surulere, Lagos

Employment Type: Full-time

Job Summary

• The Front Desk – HMO Officer is responsible for managing the hospital’s front-desk operations, attending to both private and HMO patients, coordinating patient registration, handling enquiries, and facilitating access to healthcare services.
• The role involves providing excellent customer service, verifying HMO eligibility and obtaining necessary authorizations, coordinating billing and payments, and ensuring smooth communication between patients and hospital departments.
• The ideal candidate must be courteous, organized, detail-oriented, and capable of delivering efficient patient support in a fast-paced private hospital environment.

Key Responsibilities

• Welcome and attend to patients, visitors, and clients professionally and courteously.
• Register both private and HMO patients and accurately capture their details.
• Verify HMO eligibility, coverage, and treatment authorization before services are rendered.
• Process HMO approvals and liaise with HMO providers when necessary.
• Provide information on hospital services, procedures, consultation fees, and HMO coverage.
• Coordinate patient appointments, enquiries, and referrals to appropriate departments.
• Receive payments from private patients and direct them appropriately for billing and receipts.
• Communicate effectively with doctors, nurses, laboratory personnel, pharmacists, and other hospital staff.
• Handle patient complaints and enquiries professionally and promptly.
• Maintain accurate patient records, registration details, and relevant documentation.
• Follow up on pending HMO approvals and resolve related issues.
• Ensure proper handover of pending cases and responsibilities between shifts.
• Maintain a clean, organized, and welcoming reception area.
• Ensure patient confidentiality and compliance with hospital policies and service standards.

Requirements

• OND, HND, or Bachelor’s degree in Business Administration, Health Information Management, Healthcare Administration, or a related field.
• 1–3 years of relevant experience in front-desk operations, customer service, or hospital administration (preferred).
• Basic knowledge of HMO operations and healthcare insurance processes.
• Good understanding of patient registration, billing, and appointment procedures.
• Proficiency in Microsoft Office and basic computer operations.
• Previous experience working in a hospital or healthcare facility is an added advantage.

Skills & Competencies:

• Excellent customer service and interpersonal skills.
• Good verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in documentation.
• Good problem-solving and conflict-resolution skills.
• Professionalism, patience, and a pleasant disposition.
• Ability to work under pressure in a busy hospital environment.
• Good computer literacy and administrative skills.
• High level of confidentiality, integrity, and teamwork.

Working Conditions:

• Full-time position in a fast-paced private hospital environment.
• Shift-based schedule covering morning, afternoon, evening, and night shifts.
• Work schedules may include weekends and public holidays.
• Must be willing to work rotational shifts according to the hospital’s duty roster.
• Requires regular interaction with patients, visitors, healthcare professionals, and HMO representatives.
• Must be able to manage multiple responsibilities efficiently while maintaining excellent patient service standards.

Salary

• N80,000 – N120,000 monthly.

Application Closing Date

7th December, 2026.