Front Desk Coordinator Surgery Center Cary

Front Desk Coordinator Surgery Center Cary

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters. Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy. – what is this?
• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION:

• None

EDUCATION

• High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.

• Proficient in the use of computers and related software such as Microsoft Office is necessary.

• Excellent communication skills – verbal and written.

• Ability to handle several tasks simultaneously.

• Ability to adapt to supporting software applications.

• Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

• "Care in every moment."

• "Connection in every step."

• Our Offerings

• We are committed to your total well-being.

• We want to help you thrive and are committed to an equitable workplace that fuels individual success and our

• company's growth. With tailored healthcare, wellness programs, training, and consistent support, our

• programs ensure you have the resources to be your best self at work and at home.

• Health

• Medical plan options

• Dental insurance

• Vision plan

• Short- and long-term disability

• Wealth

• 401(k) retirement plan with company match

• Student debt and loan support

• Flexible spending accounts

• Commuter benefits

• Employee discounts

• Well-being

• Hybrid working model

• Paid time off and leave programs

• Fertility, family building, and postpartum support

• Caregiving support

• Development

• Go4RN program helps employees get to RN status with covered tuition and eligible expenses

• Tuition assistance for employees and their families

• Digital access to high-quality educational content, through The University, for all employees worldwide

• For more information and eligibility requirements, please contact your recruiter or HR representative.

• Important notices

• Fraud Notice

• Fresenius Medical Care is aware of fraudulent communications from individuals or organizations falsely claiming to represent our company. To help protect yourself, please note:

• Fresenius Medical Care will only contact candidates using official company email domains or through Cara, our virtual AI (Artificial Intelligence) assistant at Fresenius Medical Care.

• We do not request payment, fees, gift cards, cryptocurrency, or banking information at any stage of the recruitment process.

• We do not conduct interviews exclusively through messaging apps or social media platforms.

• All legitimate job openings are posted on our official careers website.

• If you receive suspicious communication claiming to be from Fresenius Medical Care, do not respond or share personal information. We encourage you to report the activity to your local consumer protection agency, law enforcement authority, or cybercrime reporting center. We have included links for the most common hiring locations for your convenience.

• United States: Federal Bureau of Investigation (IC3) – www.ic3.gov

• Germany: Bundeskriminalamt (BKA) – www.bka.de

• United Kingdom: Action Fraud – www.actionfraud.police.uk

• Poland: CERT Polska – www.cert.pl

• India: National Cyber Crime Portal – www.cybercrime.gov.in

• Mexico: Guardia Nacional – www.gob.mx/gn

• Philippines: Philippine National Police Anti-Cybercrime Group – www.pnp.gov.ph

• We are committed to maintaining a safe and transparent recruitment process.

• Recruitment Agency

• If you are a recruitment agency submitting a resume on behalf of a client: Fresenius Medical Care AG and its affiliates (FME) only accepts candidate submissions from agencies on its approved Preferred Supplier List. All third-party searches and submissions require an existing signed agreement and prior, written approval from Human Resources; all other submissions will be considered unsolicited. Do not forward resumes or candidate information without such authorization to our applicant tracking system, any company email address, and/or any FME employee, including FME Management. FME disclaims any liability for any fees, commissions, or other charges associated with unsolicited submissions.

• EEO is the Law

• View the EEO Policy Statement here (PDF).

• Accommodation Requests

• If you have a disability and need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Fresenius Medical Care Accommodations Team either via phone or the appropriate channels.