Front Desk Coordinator, Dental

Position Title: Front Desk Coordinator, Dental, Knoxville Department: Dental Clinic Position Category: Staff Full Time

Job Description

The Front Desk Coordinator at the LMU Dental Clinic manages patient interactions and administrative tasks. Responsibilities include verifying patient financials and Medicaid status, processing check-ins and check-outs, and collecting fees from self-pay patients. The coordinator also assists with CareCredit financing, maintains accurate financial records, and updates patient accounts with a focus on posting and accuracy in EHR software. This role requires effective communication with dental staff and students, strong teamwork, and excellent customer service skills. Proficiency in Electronic Health Record management is essential. Top priorities include ensuring compliance with privacy regulations and maintaining accurate patient records.

Required Qualifications

• High school diploma or equivalent.
• 2 years experience in a medical or dental office setting.
• This position is sedentary, requiring extended periods of sitting with occasional walking and standing.
• Tasks may involve lifting no more than 25 pounds and occasionally carrying items like files or office supplies.
• Able to multitask and prioritize tasks in a fast-paced environment

Preferred Qualifications

Physical Demands

Campus

• LMU Tower

Job Duty

• Greet patients as they arrive and provide a welcoming environment

Job Duty

• Assist patients in filling out forms and obtaining necessary signatures

Job Duty

• Answer phones and schedule patients for dental screenings or treatment, addressing patient questions and concerns both in person and over the phone.

Job Duty

• Confirm patient financials before treatment is rendered; uphold clinic policy and procedures regarding payment at the time of service.

Job Duty

• Verify active Medicaid status on the day of the patient s appointment.

Job Duty

• Send and receive emails and faxes as needed to facilitate patient care and team communication

Job Duty

• Ensure all necessary patient documentation is completed and accurate, scan signed documents into patient electronic health record (EHR) software profile

Job Duty

• Process patient check-ins and check-outs efficiently and accurately using EHR software

Job Duty

• Assist patients with CareCredit financing. Reconcile end-of-day collection reports with credit card receipts and petty cash.

Job Duty

• Print student documents and patient forms as needed

Job Duty

• Keep the reception area clean and organized; order office supplies as needed

Job Duty

• Communicate with dental staff and students about patient arrivals and specific needs

Job Duty

• Assist with monitoring student attendance

Job Duty

• Collaborate with co-workers on patient scheduling, security processes, and patient management needs in the dental school setting

Job Duty

• Display a