Front Desk Concierge

Front Desk Concierge

Full-Time or Part-Time

Position Overview

A luxury residential high-rise in Austin, Texas is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Key Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone

• Manage front desk operations, including visitor access, package handling, and resident requests

• Maintain awareness of building activity and enforce access control procedures

• Provide accurate information, directions, and assistance to residents and guests

• Coordinate with property management and other on-site teams as needed

• Handle phone calls, emails, and service requests in a timely and professional manner

• Maintain a clean, organized, and professional front desk presence at all times

• Monitor for any issues or irregularities and report to management as required

• Service Standards

• Maintain a visible and engaged presence at the front desk

• No phone usage or disengagement while on duty

• Consistent professional appearance and adherence to uniform standards

• Deliver a hospitality-focused experience at all times, not just task execution

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred

• Strong communication and interpersonal skills

• Professional appearance and demeanor

• Ability to remain composed and attentive in a fast-paced environment

• Reliable, punctual, and detail-oriented

• Basic computer skills, including email and property management systems

• Equal Opportunity Employer

• We are an equal opportunity employer and consider all qualified applicants without regard to protected status.