Front Desk Concierge

Front Desk Concierge

Plano, Texas

Company Overview

Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We are committed to delivering a polished, welcoming, and service-driven experience that elevates residential living.

Position Summary

We are seeking professional, personable, and service-oriented individuals to join our team as Front Desk Concierges in Dallas. This role is ideal for candidates who take pride in presentation, enjoy engaging with residents and guests, and consistently deliver high-quality hospitality in a luxury residential environment.

This position may require evenings, weekends, and holidays based on property needs.

What We Offer

Competitive hourly pay

Supportive and professional work environment

Ongoing training and development

Opportunities for growth within hospitality operations

Position Requirements

Excellent verbal and written communication skills

Strong customer service and interpersonal abilities

Professional demeanor and attention to detail

Ability to remain calm, courteous, and effective under pressure

Strong sense of ownership and accountability

Ability to listen actively and respond promptly to resident and guest needs

Minimum of two years of hospitality, customer service, or upscale residential experience preferred

Strong organizational and multitasking skills

Neat, polished, and professional appearance

Ability to maintain confidentiality and discretion

Must be able to work evenings, weekends, and holidays as required

Key Responsibilities

• Greet residents and guests in a warm and professional manner

• Serve as the primary point of contact at the front desk during assigned shifts

• Deliver an elevated resident and guest experience through attentive and anticipatory service

• Answer phones, manage messages, and maintain professional telephone etiquette

• Accurately log, track, and distribute resident packages and deliveries

• Monitor lobby activity and security cameras as required

• Conduct property walks to ensure safety, cleanliness, and presentation standards

• Assist residents with amenity requests, local recommendations, and service coordination

• Build positive working relationships with residents, vendors, and property staff

• Maintain a clean, organized, and welcoming front desk environment

• Experience Requirements

• Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred

• Demonstrated ability to deliver consistent, high-level service

• Equal Opportunity Statement

• Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service.