Front Desk Concierge

Front Desk Associate

Fort Worth, Texas

Full-Time

Company Overview

Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor

• Manage building access, visitor logs, and resident notifications

• Answer and direct incoming calls in a clear and courteous manner

• Accept and log packages, deliveries, and service requests accurately

• Maintain a clean, organized, and controlled front desk area

• Monitor lobby activity and report any concerns or incidents appropriately

• Follow property-specific procedures and Stratton service standards at all times

• Coordinate with property management and on-site staff as needed

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred

• Strong communication and interpersonal skills

• Professional appearance and demeanor

• Reliable, punctual, and detail-oriented

• Comfortable using computers, phones, and basic systems

• Ability to remain composed and attentive throughout the shift

• Schedule

• Flexible scheduling based on property needs

• Day, evening, and overnight shifts available

• Full-time and part-time positions offered

Compensation

• Competitive hourly pay based on experience and schedule

• Opportunities for growth into lead or full-time site roles

Work Environment

• Indoor, customer-facing role within a residential community

• Requires standing, walking, and maintaining an active lobby presence

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer.