Front Desk Clerk On Call

Front Desk Clerk On Call

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. We at HGV will help you reach your goals and build your future!

Main Responsibilities

• Check in and out Owners and Guests

• Respond to guests’ requests

• Assists guests with reservations or changes

• Generates invoices and collects payments

• Maintains safety deposit boxes

• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel

• Work as a team with co-workers to complete checklists and daily duties

• Prepares and consistently restocks the front desk with supplies

• Other duties as requested by your leader

• What are we looking for

• Prior customer service experience

• A professional demeanor

• Proficient in the English language, both verbally and in writing

• Ability to multi-task responsibilities and prioritize

• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands

• Anticipates customer needs and thinks about how work impacts customers

• Builds confidence in self and others with honest and diligent interactions

• Preferred, but not required

• Precious Front Desk Clerk experience

• Cash handling

• Day-One Benefits

• Extraordinary People, Exceptional Benefits on Day One

• Benefits start on your first day of work with no waiting period

• Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees

• Perks

• Benefits that support Team Member health and financial wellbeing

• Travel and hotel discounts for Team Members, family and friends

• A healthy work-life balance with PTO and flexible hours

• Team Member events that build camaraderie through fun activities

• An open-minded culture committed to diversity and inclusion

• Incentives for Team Members that exhibit excellence every day

• Holidays

• By putting people first, we will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do

• Company of the Year 2022 Gold Stevie Award

• Ranked First Best Adoption-Friendly Workplace in the Hotel & Travel Industry 2020

• ARDA ACE Employer of the Year

• Mogul’s Top 100 Innovators in Diversity & Inclusion 2018

• Hilton Grand Vacations is a registered trademark of Hilton Worldwide Holding Inc. or its subsidiaries licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its ownership properties and club programs operate under the Hilton name pursuant to a license agreement with Hilton Worldwide Holdings Inc.

• Hilton Grand Vacations’s policy is to employ qualified persons without regard to the individual’s sex, color, race, religion, national origin, age, disability, sexual orientation, gender identity or any other protected group status as defined by and subject to applicable local laws. Hilton Grand Vacations’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance the Company’s competitiveness in attracting Team Members, corporate partners and owners.