About this role
Company Description
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.
Job Description
Customer Service Representative - Henry Ford Health
Job Title
Asst-Office Operations
About the Department
Join the dedicated team at Providence Hospitals, a respected network within Henry Ford Health, serving communities across Oakland County. Our hospitals offer advanced specialty care with deep local roots, combining the strength of a leading health system with convenient suburban locations, excellent amenities, and strong community connections. Be part of a team that delivers exceptional care while fostering a supportive and collaborative environment.
Role Overview
As a Customer Service Representative, you will be the first point of contact for patients and visitors, providing essential administrative and clerical support in a medical setting. Your role is critical in ensuring a smooth and positive experience for everyone who walks through our doors, supporting both patients and the healthcare team.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Greet patients and visitors, check patients in and out, and obtain necessary documentation.
- Verify and enter demographic information.
- Obtain and verify insurance authorizations/precertification.
- Complete medical record release requests and schedule/confirm patient appointments.
- Enter, review, and submit charges for patient procedures and services daily.
- Collect co-payments and reconcile all daily reports and deposits for accuracy.
- Provide general office and clerical support to your assigned area.
Qualifications
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What You Will Need
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Required Qualifications
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High school diploma or equivalency.
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1 year of applicable cumulative job-specific experience.
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What We Offer
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At Henry Ford Health, we foster an environment that encourages career growth, collaboration, and mission-driven work. You¿ll have access to continuous learning opportunities, allowing you to thrive in a supportive and innovative setting.
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Join Our Team
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Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare