About this role
Front Desk Agent
Wyndham Grand Pittsburgh Downtown | Pittsburgh, PA
Be the welcoming face of our hotel. Wyndham Grand Pittsburgh Downtown is seeking a friendly, dependable Front Desk Agent to deliver exceptional service from arrival through departure. The ideal candidate is organized, communicates clearly, and handles a busy front desk with professionalism and care.
What You’ll Do
- Welcome guests and complete check-in and check-out procedures accurately and efficiently.
- Verify reservations, assign rooms, issue keys, and explain hotel amenities and services.
- Process payments, verify billing information, and maintain accurate guest accounts.
- Answer calls, assist with reservation inquiries, and communicate guest requests to the appropriate departments.
- Coordinate with Housekeeping and Engineering regarding room readiness and maintenance needs.
- Respond to guest questions and concerns, resolve issues within your authority, and involve management when needed.
- Provide information about local attractions, dining, transportation, and hotel offerings.
- Follow hotel procedures for guest privacy, identification, key security, and payment handling.
- Maintain accurate shift records and communicate outstanding items during shift changes.
- Keep the front desk and lobby-facing work areas professional and organized.
- Follow emergency procedures and promptly report safety or security concerns.
What You’ll Bring
- Previous hotel front desk experience preferred.
- Strong customer service, communication, and problem-solving skills.
- Comfort using computers; experience with hotel property management systems preferred.
- Attention to detail when handling reservations, payments, and guest information.
- Ability to manage competing priorities while remaining courteous and composed.
- Dependability and a positive, team-oriented approach.
- Flexibility to work scheduled shifts, including weekends and holidays.
- Ability to perform essential duties, including prolonged standing, with or without reasonable accommodation.
Help make every guest feel welcome. Apply today!
We are an equal opportunity employer and welcome applicants from all backgrounds.