Front Desk Agent

Pullman Jakarta Indonesia - Front Desk Agent

As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest’s stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

Key Responsibilities

• Greet and welcome guests in a professional, friendly manner
• Handle check-in and check-out procedures efficiently and accurately
• Manage guest reservations, both walk-ins and pre-booked
• Address guest inquiries, requests, and complaints promptly and effectively
• Handle billing and payment transactions
• Coordinate with Housekeeping, Concierge, and other departments to meet guest needs
• Maintain knowledge of hotel products, services, and local attractions
• Ensure the front desk area is clean, organized, and presentable at all times
• Uphold confidentiality of guest information and hotel policies
• Follow hotel standard operating procedures and brand standards

Qualifications

Education & Experience:

• High school diploma or equivalent is mandatory; a diploma in Hospitality/Tourism is highly advantageous
• Prior experience in customer service or hospitality roles is strongly preferred
• Recent graduates with substantive internship experience in Front Office operations will be considered

Required Skills

• Exceptional verbal and written communication skills are essential

• Demonstrated strong interpersonal abilities and advanced problem-solving skills

• Proven capacity to excel in fast-paced environments and efficiently manage multiple tasks

• Proficiency in Microsoft Office suite and Property Management Systems (PMS), such as Opera or equivalent, is required

• Impeccable professional appearance and consistently positive demeanor are crucial

• Experience as a Night Auditor is highly valued

• Candidates who do not meet all qualifications may not be considered for this position. The hotel reserves the right to verify all information provided by applicants.