Front Desk Agent

Front Desk Agent - Full Time

The Front Desk Agent is responsible for creating a warm, welcoming, and seamless arrival and departure experience for guests. As the first point of contact, this role sets the tone for the guest experience by delivering exceptional service, anticipating guest needs, and representing the InterContinental brand with professionalism and genuine hospitality.

Key Responsibilities

• Welcome guests warmly and provide personalized, professional service throughout their stay.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Process reservations, room assignments, payments, and guest account transactions.
• Respond promptly to guest inquiries, requests, and concerns, ensuring a positive resolution.
• Provide accurate information regarding hotel amenities, services, dining options, and local attractions.
• Maintain awareness of VIP arrivals, special requests, and guest preferences.
• Communicate effectively with Housekeeping, Engineering, Bell Services, and other departments to support seamless hotel operations.
• Handle guest complaints professionally, using sound judgment and problem-solving skills.
• Maintain accurate guest records and follow hotel procedures for cash handling, privacy, and security.
• Promote IHG One Rewards enrollment and educate guests on membership benefits.
• Uphold IHG brand standards, service expectations, and the hotel's commitment to exceptional hospitality.
• Perform additional duties as assigned by Front Office leadership.

Qualifications

• Previous customer service or hospitality experience preferred.

• Strong verbal and written communication skills.

• Professional appearance, positive attitude, and excellent interpersonal skills.

• Ability to multitask and remain composed in a fast-paced luxury hotel environment.

• Strong attention to detail, organization, and problem-solving skills.

• Ability to work independently and collaboratively as part of a team.

• Basic computer proficiency and willingness to learn hotel property management systems.

• Flexibility to work a rotating schedule, including all shifts, weekends, and holidays.

• This is a full-time position requiring open availability and complete scheduling flexibility. Applicants must be available to work morning, evening, weekend, and holiday shifts as business needs require. Full availability is a condition of consideration for employment; no exceptions will be made.

• Our Commitment

• At InterContinental Buckhead Atlanta, we are committed to delivering True Hospitality through thoughtful service, genuine care, and memorable guest experiences. We seek team members who embody our service culture and are passionate about making every guest interaction incredible.

• Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

• If you require reasonable accommodation during the application process, please click here.

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• Hiring

Salary

USD 17.75 - 17.75 Hourly