Front Desk Agent

About the Role The Front Desk Agent at TPG Hotels & Resorts in Atlanta serves as the first point of contact for guests, delivering excellent customer service and handling key front desk operations to ensure a smooth and welcoming experience. What You'll Do

• Greet and check-in/check-out guests, verify reservations, and communicate facility services, amenities, and policies.
• Process payments, issue invoices/receipts, and ensure accurate billing; resolve payment queries.
• Answer phone calls, direct inquiries, and respond to emails professionally.
• Manage reservations, cancellations, and modifications; maintain up-to-date data in the reservation system.
• Assist guests with requests (room changes, amenities, directions) and address complaints promptly.
• Perform administrative duties (mail/packages, visitor log, filing, front desk organization).
• Monitor access and issue visitor badges; follow security protocols and collaborate with security as needed.
• Handle cash transactions accurately; reconcile drawer at end of shift.
• Multitask across guest service, phone inquiries, and admin tasks; work with other departments to ensure smooth operations.
• Follow emergency procedures and assist guests and staff in emergencies. What We're Looking For
• High school education or equivalent; guest-service orientation and basic accounting skills.
• Proficiency with computers, calculators, phones, and other office equipment; strong cash-handling accuracy.
• Excellent written and verbal communication; strong organizational and time-management skills; ability to stay calm under pressure.
• Ability to manage multiple tasks and coordinate with housekeeping, maintenance, and management. Nice to Have
• Familiarity with hospitality industry practices; prior experience in hospitality front desk roles. Compensation & Benefits
• Benefits for full-time and part-time employees may include Health, Dental, and Vision Insurance; Disability Insurance; Supplemental Life Insurance; Identity Theft Protection; Flexible Spending Accounts; 401(k) Retirement Plan; Paid Time Off, Vacation, and Holidays; Employee Assistance Program; and generous hotel discounts across the TPG portfolio. Benefits vary by location. Part-time benefits are also available.
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! Benefits vary by location. Part-Time Benefits Also Available! EEO/VET/DISABLED