About this role
Front Desk Agent
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
This is a full-time, permanent position, starting as soon as possible.
Starting Rate of Pay: 21.30 per hour. We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be 25.90 per hour.
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
- Serve as a sales agent promoting and up-selling hotel services
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Prior experience working with Opera or a related system
- Previous front desk experience is required, previous customer service experience is an asset
- Service focused personality is essential
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information:
- Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.