Front Desk Agent

Front Desk Agent

Description

• Front Desk Agent - Join the Adventure at El Capitan Canyon Resort!

• Location: 11560 Calle Real, Goleta, CA

• Pay: 22.00/hour

• Job Type: Full-Time

• Are you passionate about hospitality, the outdoors, and creating memorable experiences for others? Imagine working in a stunning canyon setting where every day feels like a getaway. El Capitan Canyon, one of California's premier glamping destinations, is looking for an enthusiastic Front Desk Agent to be the friendly face that welcomes guests to their unforgettable outdoor escape.

• Nestled between the Santa Ynez Mountains and the Pacific Ocean, our resort is just 15 minutes north of Santa Barbara and offers guests a unique blend of nature, comfort, and adventure. If you thrive in a fast-paced environment, enjoy helping people, and love working with a great team, we'd love to meet you!

What You'll Do

As a Front Desk Agent, you'll play a key role in creating exceptional guest experiences by:

• Welcoming guests with warmth, energy, and genuine hospitality

• Managing guest check-ins and check-outs efficiently

• Answering questions and providing local recommendations

• Assisting guests with reservations and future bookings

• Posting charges and processing guest transactions accurately

• Resolving guest concerns with professionalism and care

• Communicating with housekeeping, maintenance, and other departments to ensure a seamless stay

• Answering phones and responding to guest inquiries

• Following resort policies, procedures, and safety standards

• Helping with other projects that contribute to an outstanding guest experience

• What We're Looking For

• Friendly, outgoing personality

• Excellent communication and customer service skills

• Positive attitude and team-first mindset

• Ability to multitask in a fast-paced environment

• Hospitality, hotel, resort, or customer service experience preferred

• Why You'll Love Working Here

• Work in a beautiful outdoor setting surrounded by nature

• Minutes from Santa Barbara beaches and wine country

• Join a supportive and passionate team

• Opportunities for growth and development

• Be part of creating unforgettable vacations for guests from around the world

• If you're ready to bring your hospitality skills to one of California's most unique resort destinations, apply today and start your next adventure at El Capitan Canyon Resort!

Requirements

• High school degree or equivalent; or relevant work experience
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
• Hotel front desk experience, a plus

Benefits

• Paid Family Leave

• Health Insurance

• Dental Insurance

• Vision Insurance

• Vacation, Sick and Holiday Pay

• Company Basic Life Insurance

• Company paid Accidental Death & Dismemberment

• Company paid Short Term Disability

• Company paid long term Disability

• 401k Retirement Plan

• EOE

• We are a drug free workplace. Pre-employment background assessment required.

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.