About this role

Front Desk Agent

Greet and welcome guests warmly and provide excellent customer service.
Process check-ins, check-outs, and reservations accurately and efficiently.
Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
Handle payments, process transactions, and maintain accurate records.
Assist with resolving guest concerns or complaints professionally and efficiently.
Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
Maintain petty cash fund.
Maintain a clean and organized front desk and lobby area.
Work collaboratively with other departments to ensure a seamless guest experience.
Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
Other duties as assigned.

Qualifications & Requirements:

High School Diploma or GED.
Previous front desk, hospitality, or customer service experience preferred.
Strong communication and interpersonal skills with a guest-first mindset.
Intermediate to advanced computer proficiency, ability to use Microsoft 365.
Ability to handle multiple tasks in a fast-paced environment.
Must be detail-oriented, organized, and reliable.
Maintain a professional appearance.
Availability to work flexible shifts, including evenings, weekends, and holidays as needed.
Why Join Us?
Work in a vibrant, resort environment with a supportive team.
Competitive pay and employee perks.
Gain valuable experience in hospitality and guest services.
Be part of a fun and engaging resort community.
If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!
This is a full-time year-round position working at Home2 Suites by Hilton Tuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays.
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Behaviors
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
Team Player: Works well as a member of a group (Preferred)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Home2 Suites by Hilton Tuscaloosa Downtown University Boulevard
Hotel with 113 Rooms
Downtown Tuscaloosa extended stay suites

Front Desk Agent